ZURA Digital Service Portal
Transparent customer complaint services.
Submit complaints, track reference numbers, and view service performance across electricity, water, petroleum and LPG regulated services.
Track Your Complaint
Enter your complaint reference number to view current status and remarks.
All Cases
2
Total Complaints
Registered complaints in the portal.
Intake
0
New Complaints
0% of all registered cases.
Handling
0
In-progress Complaints
0% currently under review.
Completed
0
Resolved Complaints
0% Resolution Performance.
2026 Complaints Analysis
Monthly totals grouped by customer complaint status.
Resolution Performance
0% Complete
0%
Resolved
0 complaint(s) completed
Progress is calculated from all complaints registered in the customer portal.
2
Total
0
In progress
0
New
Status Distribution
Share of complaints by current customer status.
Sector Summary
Complaint volume by regulated service sector.
Petroleum
0
0 Unguja / 0 Pemba
ZECO
2
2 Unguja / 0 Pemba
ZAWA
0
0 Unguja / 0 Pemba
LPG
0
0 Unguja / 0 Pemba
Unguja vs Pemba
Sector comparison by customer location.